Return and Refund Policy
At Santinni , we are committed to providing our customers with high-quality products and exceptional customer service. To ensure a seamless shopping experience, we have outlined our return and refund policy below.
Return Policy
Product Variations
Our products are handcrafted, which may result in slight variations in detailing. These variations are part of the unique charm of handcrafted items and are not considered defects. As such, returns are not accepted on the basis of minor differences in detailing.
Color and Dyes
We use natural dyes for our cotton and ikat products. Natural dyes may bleed, especially during the first few washes. While we take measures to minimize color bleeding, we cannot guarantee complete colorfastness. Returns will not be accepted due to color bleeding.
Care Instructions
Proper care of our products is essential to maintain their quality and longevity. Please follow the washing instructions provided with each product. We are not responsible for damages resulting from incorrect washing methods, and such damages will not be eligible for returns.
Fabric Quality
Many of our fabrics are delicate and require careful handling. To prevent damage, please follow the care instructions. Returns due to damage from improper handling will not be accepted.
Color and Texture Discrepancies
While we strive to provide accurate images and descriptions of our products, slight differences in color and texture may occur due to varying screen resolutions and lighting conditions during photography. These discrepancies are not considered defects, and returns will not be accepted on this basis.
Customized Orders
Custom orders are crafted based on specific customer requirements, which may result in variations from the initial design. We encourage customers to clarify any doubts before finalizing their custom orders. Refunds are not applicable for customized orders, except in cases of manufacturing defects.
Refund Policy
Inspection Process
Upon receiving returned goods, our team will conduct a thorough inspection to determine eligibility for a refund or replacement. The inspection process ensures that the product meets our return criteria.
Return Shipping
Customers have the option to send the goods back to us at their own cost or request a courier pickup arranged by us. If the return is deemed valid, we will refund the return shipping cost. Please ensure the returned goods are properly packaged to prevent damage during transit.
Required Documentation
To process a return, the returned goods must include the original price tag, bill, and be appropriately packaged. Returns without the necessary documentation will not be eligible for a refund and will be returned to the customer at their expense.
Processing Time
Refunds will be processed within 10 working days of receiving the returned goods. The time it takes for the refund to be credited to your account may vary depending on your bank’s policies. We appreciate your patience during this process.
Customer Assistance
Our customer service team is here to assist you throughout the return and refund process. If you have any questions or need updates on your return status, please do not hesitate to contact us. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.
Shipping Cost Reimbursement
If the return is valid and all documentation is provided, we will reimburse the cost of return shipping. This ensures that you do not incur additional expenses for returning a product that meets our return criteria.
Additional Information
We understand that returning a product can sometimes be a hassle, and we aim to make the process as straightforward as possible. Here are a few additional points to keep in mind:
Eligibility Period
: Returns must be initiated within 30 days of receiving the product. Requests made after this period will not be accepted.
Condition of Returned Goods
: Products must be returned in their original condition, unused, and with all tags attached. Items that are damaged, worn, or altered will not be eligible for a refund.
Exchange Policy
: If you wish to exchange a product for a different size or color, please contact our customer service team. Exchanges are subject to product availability and may involve additional shipping costs.
Defective Products
: If you receive a defective product, please contact us immediately with photographic evidence. We will arrange for a replacement or refund as per our inspection process.
Sale Items
: Sale items are final sale and cannot be returned or exchanged, except in cases of defective products.
International Returns
: For international orders, customers are responsible for return shipping costs, duties, and taxes. We recommend using a trackable shipping service to ensure the safe return of the product.
We value your feedback and continuously strive to improve our products and services. If you have any suggestions or concerns, please reach out to us. Your satisfaction is our priority, and we are dedicated to providing you with the best shopping experience possible.